Hi Janna, Thank you for your review. We love to know that you enjoyed the smell.
We are very sorry to hear of how our shea butter came to you. Rest assured that our products leave our warehouse in the best manner. We use the same formula and ingredients and we are very consistent in how we make the product.
The beauty of natural products is how they are affect by the environment such as weather, humidity, heat, etc. Think of a chocolate bar, and how it can be soft of quite firm, depending upon the temperature. If you like your shea butter softer, you can always rub it in between your hands, or place in a slightly warmer environment to make it softer (unlike synthetic chemically made products that are not affected by temperature or the environment). Hopefully this brings a better understanding of our natural products.